Terms & Conditions, Refund Policy
Terms & Conditions
REFUND POLICY – PERSONALIZED ITEMS ARE NON-REFUNDABLE
All sales on custom made or personalized items are FINAL. Custom and monogrammed items are nonreturnable as they can not be remade or reused. For all other products, please contact us at firstname.lastname@example.org within 14 days of receipt to arrange a replacement or refund.
EXCHANGES AND RETURNS
If your purchase qualifies for an exchange or a refund, all products must be returned in original condition and unworn within 10 DAYS of receiving the package to ensure full credit of item(s). Shipping costs are always non-refundable and the customer is responsible for all return shipping fees. We strongly recommend returning items to us by FedEx, UPS or USPS Priority Mail with a tracking number. Krafty Chix is NOT responsible for packages lost in transit. Customers requesting an exchange will be billed through PayPal for all additional shipping charges. Exchanges will not be shipped until payment for re-ship is made.
You are personally liable for any orders that you place with kraftychix.com (“Krafty Chix”) or any Krafty Chix owned or sponsored website. We currently accept the following methods of payment on our websites: Visa, MasterCard, American Express and Discover credit cards, or a debit card, Electronic Funds Transfer (EFT and otherwise known as eCheck or ACH). We do not accept COD orders. Please note that we do not accept multiple-pay orders on debit card or electronic check transactions. In addition, Krafty Chix is in no way responsible for any overdraft fees or other bank charges you may incur as a result of your purchase. It is your responsibility to retain all records of your purchase in the event it may be needed in the future.
Should any personal information necessary to fulfill your order change after the time your order was placed (such as billing address, shipping address or phone number), it is your responsibility to contact us with updated information. If your order is returned to us due to being provided incorrect shipping information, you may be subject to a return shipment fee. We highly recommend double checking all information you submit before finalizing your order.
If we are unable to bill you for your order after you have received shipment, and you do not contact us, your account may be sent to a collection agency. Please contact our Customer Care Team at email@example.com for payment instructions if your account has been sent to collections. You are liable for all collections costs incurred should the account be sent to collections.
Krafty Chix reserves the right to store your personal information given to us in our secure database for business purposes. If you place an order through Krafty Chix, we require an eMail address to send order and shipping confirmations. Your order confirmation will reflect the items ordered and the total amount to be charged.
Krafty Chix will not charge sales tax for any order unless the order is placed to ship to a AZ address. If your order is shipping to a AZ address, the appropriate sales tax will be added to your order.
All content of our web site (including text, graphics, logos, button icons, images, and software) is the property of Krafty Chix or our suppliers and is protected by United States and international copyright laws. You may electronically copy and print hard copies of pages from this web site solely for personal, non-commercial purposes related to placing an order or shopping with Krafty Chix. Any other use of our web site, including reproduction and internet links, is strictly prohibited without our prior written permission.
The trademarks, logos, service marks and trade names of Krafty Chix and our affiliates may not be used without our written permission.
Errors and Inaccuracies
We do not represent or warrant that the information on our web site is accurate, complete, or current. This includes pricing and availability information. We reserve the right to correct any errors or omissions, and to change or update information at any time without prior notice.
Disclaimer of Liability
We make no representations or warranties, express or implied, with respect to this web site. Its content, and the information and services available on or through it, are provided “as is.” Except as otherwise provided under applicable laws, we and our affiliates will not be liable for any damages whatsoever arising out of or related to the use of this web site.
Links to Other Sites
Krafty Chix may contain links to web sites operated by other third parties. Krafty Chix does not endorse or assume any responsibility for these web sites. We have no control over, or responsibility for, their content, information or activities.
Except for information necessary to place an order, any comments or other submissions sent to us will be deemed non-confidential, and shall be the property of Krafty Chix, including worldwide rights in all intellectual properties.